Technophile

Troubleshooting and Error Messages

If you are getting an error message from the Knowledge Basket website which says something like, “Sorry, we don’t know who you are so you don’t have permission to access this server…”

If you are a site licencee like a university, public library or government department for example, then our servers recognise you from your IP address. If you change your IP address or get a new one, then our server may not know who you are. To check what your IP address is, just go back to our Help page, scroll down to Access Problems – click on that link, and your IP address will be displayed at the bottom of that page. Then you can check if it is different from the numbers we have already for you at The Knowledge Basket by going to the portal, or, you can ask us to check it for you.

If you are getting an error message from the Knowledge Basket website which says something like, “Permission Denied – You don’t appear to have permission to access that resource. Please contact the Knowledge Basket if you would like access, or if you think this is an error. We have identified you as a customer but you do not have a licence to access this database at this time”…. this could mean that your site licence has expired and we have not received advice of renewal or payment from you, or, you have a licence to a different database – not the one you are trying to access, or, if the database in question is Newztext, then you may be going to the wrong search page for your site licence contract – see the Support page link for “Where is your Newztext Search Page?”

Deep Linking

Make better use of your intranet by deep-linking to popular documents.

Deep Linking is available only to site licensees. Users will therefore be able to view the document without being asked for userids and passwords.

Users can identify documents to link to in two ways:

1. Via E-clips

In this case you are sent the complete path (URL) to the document, and can simply incorporate the URL into any page on your system.

1. Via a search

You can identify a document to link to by retrieving it in a search, and then saving the search URL to construct the direct link.

Example:

You want to link to “Cunliffe promises industry support” story from The DominionPost 1^st Feb 2005.

Here is the URL you might see in the Address box of your browser:

http://www.knowledge-basket.co.nz/databases/newztext/view/?d2=fairfax/text/2005/02/01/doc00277.html

Simply Save the URL:

The result is a permanent link to the document: