Troubleshooting and Error Messages

If you are getting an error message from the Knowledge Basket website which says something like, "Sorry, we don't know who you are so you don't have permission to access this server..."

If you are a site licencee like a university, public library or government department for example, then our servers recognise you from your IP address. If you change your IP address or get a new one, then our server may not know who you are. To check for yourself which IP address you are coming from, go to http://www.knowledge-basket.co.nz/my_ip_addr.php and the IP number will be displayed for you. Then you can check if it is different from the numbers we have already for you at The Knowledge Basket.

If you are getting an error message from the Knowledge Basket website which says something like, "Permission Denied - You don't appear to have permission to access that resource. Please contact the Knowledge Basket if you would like access, or if you think this is an error. We have identified you as a customer but you do not have a licence to access this database at this time".... this could mean that your site licence has expired and we have not received advice of renewal or payment from you, or, you have a licence to a different database - not the one you are trying to access, or, if the database in question is Newztext, then you may be going to the wrong search page for your site licence contract - see the Support page link for "Where is your Newztext Search Page?"

Deep Linking

Make better use of your intranet by deep-linking to popular documents.

Deep Linking is available only to site licensees. Users will therefore be able to view the document without being asked for userids and passwords.

Users can identify documents to link to in two ways:

1. Via E-clips

In this case you are sent the complete path (URL) to the document, and can simply incorporate the URL into any page on your system.

Please note that FairFax "STOP PRESS" news stories will be removed about a month after they have been received. These stories are replaced by an enhanced version (Keywords etc added) which are never passed through the E-clips system. The replacement takes place usually within a day or two in the current main Fairfax collection for the year. (At the moment this is the Fairfax05 collection). This means that the replacement story will be the one retrieved by a search – not the STOP PRESS or E-clips version. The STOP PRESS version is left in place so that E-clips users can continue to view the document using the URL sent with the E-clips file, for up to a month. After that you will need to use the second method.

2. Via a search

You can identify a document to link to by retrieving it in a search, and then using the search URL to construct the direct link.

Example:

You want to link to "Cunliffe promises industry support" story from The DominionPost 1^st Feb 2005.

Here is the URL you might see in the Address box of your browser:

http://www.knowledge-basket.co.nz/search/doc_view.php?d2=ffx03/text/2005/02/01/doc00277.html

 

The bit you need is near the end, and starts with the label "d2=". In this case it is:

d2=ffx03/text/2005/02/01/doc00277.html

To construct the permanent path to the document, prefix the document path following the "d2=" with:

http://www.knowledge-basket.co.nz/newzagent/

 

and replace any codes %2F with slashes – ie "/".

The result is a permanent link to the document:

http://www.knowledge-basket.co.nz/newzagent/ffx03/text/2005/02/01/doc00277.html